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FAQ

GoBesin knows you have questions about your products. You can find answers by browsing below FAQS, or contact us at [email protected] to ask your own.

Products

25 pcs. GoBesin is the perfect choice if you are a starting up business.

Yes, we would love to offer several pieces of samples for free, you only need to pay the shipping cost. Contact us at [email protected] to get your free samples.

Yes, GoBesin offers OEM&ODM. You can get your tumblers in custom colors and logos. Welcome to send your customization for a quote.

* Safe Arrival Guarantee
Every item is carefully examined and well packed for delivery. We assure to make replacement or refund if your product is defective/damaged/lost.

* 30-day Return Policy
Orders with GoBesin are entitled with 30-day return. You can request a return/exchange within 30 days from your purchase.

* 1 Year Quality Warranty
All of our products are covered by 1 year warranty starting from the day when the original order was received.

Payment

We accept Paypal which is 100% secure.

And for bulk orders, stripe and bank transfer are also avaliable. Even if you have Alipay or wechat, we can accept it.

Please rest assured. your payment is in good hands as it is our main propriety to keep your information safe.

Shipping

By default, the products will be shipped out within 24 hours from our USA warehouse and take 3-7 working days to deliver.

If you order CHN stocked products, it will take 5-6 weeks to reach you.

USA stocked products are shipped by express Fedex/UPS/ DHL/TNT. Door to door.

Once your order has been shipped, you will receive an email that will include the tracking number from the delivery courier.

Returns/Claims

Normally your product will be shipped within 24 hours from payment. Cancellation is unacceptable once order shipped.

We can change the address before shipment, typically it’s within 24 hours from payment. Please send us your correct address as soon as possible if you need to request an address modification.

If your package has been shipped, you can contact delivery courier to for a change of address. Please be aware that we aren’t sure you can change the address successfully, and any costs incurred by address modification shall be covered by buyer.

There’s a tracking number in your email inbox once order shipped, so please keep an eye on the shipping update and pick up your package once it’s delivered.

Any problem please contact us immediately, we will take best care based on the issue.

If there’s a serious damage for the package, just refuse to sign for that, we will fully refund you or send you a replacement.

If the package is fine, please open your parcel immediately after receiving it. Damage, if any, contact us and send detailed pictures of the damages, after reviewing we will give solution at the first time.

All orders with GoBesin are entitled with 30-day return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a return or exchange.

To be eligible for a return/exchange, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

For full details, please check out our returns & refunds policy page.