GoBesin Return Policy
By submitting a request through GoBesin, you agree to the conditions listed below. We made these arrangements to ensure you are fully aware of our return procedures. These agreements apply to Crafix customers.
15-Day Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To start a return, you can contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
How to Return Your Products?
To initiate a return, just pack up the items you are wanting to return, and have it dropped off at FedEx. The cost of return shipping will have to be incurred by the buyer, unless the items arrived damaged or defective to the customer. Please put a note inside the box saying Return For Refund and the Order Number.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at [email protected]. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded within 7 to 10 business days on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.